Shipping charges are non refundable
All our products can be returned free of charge, we do not charge any additional amount for any kind of returns or exchanges provided that the item to be delivered passes our quality check and matches the parameters mentioned in Section B below. Although please note that the shipping charges levied on the purchase of the product will not be refunded once a return is placed.
You can return items by following these steps:
1. Let us know which items you wish to return by registering your return online by going to your orders and requesting for a return. All you need is your order number and you can arrange collection of your return.
2. Package the items you wish to return in a suitable bag or box, eg. the one you received your parcel in. Registering your return online means you don’t need to include any paperwork in your parcel.
3. Our courier partner will collect the parcel and attach the return label on it upon collection.
Once we have received your return shipment in our warehouse, it will go through a quality check to ensure that it matches all our return related terms and conditions.
Refund Policy
We will send you an email confirming receipt of the parcel followed by the status and eligibility of the return. Please allow us up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us.
Provided that the return is eligible for a refund we will initiate the refund which will be credited through the original payment method used whilst purchase. The amount will be reflected withing 7-12 days upon initiation.
Returns will only be accepted under the following conditions:
- The product is not damaged in any way due to misuse/overuse
- Returned with original packaging including, price tags, labels, freebies and other accessories.
- Serial Number and original packaging are not tampered.
- Product is unused and unaltered.
- If request is initiated within 7 business days of order delivery.
- Not a free product or purchased during a sale.
Cancellation Policy
If you are not 100% happy with your purchase and wish to change your mind you can opt to cancel your order within 48 hours of order placement and we shall offer you a complete refund. Please note if the order has been shipped from our warehouse the item will no longer be eligible for cancellation and will be considered under the return spectrum and therefore we will not be able to provide a refund on the shipping charges.